SupportApp by Root3

nl.root3.support

SupportApp by Root3 settings

macOS

macOS 11.0.1+

Configuration Keys (74)

Key	Type	Title	Description	Default	Range
`PFC_SegmentedControl_0`required	string	—	—	—	—
`Title`	string	Title	Text shown in the top left corner when the app opens	"Support"	—
`Logo`	string	Custom Logo	Path to the logo shown in the top right corner when the app opens. Scales to 48 points maximum height	—	—
`LogoDarkMode`	string	Custom Logo Dark Mode	Path to the logo shown in the top right corner when the app opens for Dark Mode. Scales to 48 points maximum height	—	—
`NotificationIcon`	string	Custom Notification Icon	Path to the notification icon	—	—
`StatusBarIcon`	string	Custom Status Bar Icon	Path to the status bar icon shown in the menu bar. Recommended: PNG, 16x16 points	—	—
`StatusBarIconSFSymbol`	string	Custom Status Bar Icon using SF Symbols	Custom status bar icon using an SF Symbol. Ignored when StatusBarIcon is also set	—	—
`StatusBarIconNotifierEnabled`	boolean	Notification badge in Status Bar Icon	Shows a small notification badge in the Status Bar Icon when there is an Apple Software Update available or when the UptimeDaysLimit or PasswordExpiryLimit is reached	false	—
`CustomColor`	string	Custom Color	HEX color in RGB format. Example: #8cc63f. Leave empty to use macOS Accent Color	—	—
`CustomColorDarkMode`	string	Custom Color Dark Mode	HEX color in RGB format for Dark Mode. Example: #8cc63f. CustomColor is used when CustomColorDarkMode is not specified	—	—
`HideFirstRow`	boolean	Hide First Row	Hides the first row of configurable items.	false	—
`HideSecondRow`	boolean	Hide Second Row	Hides the second row of configurable items.	false	—
`ErrorMessage`	string	Custom error message	Shown when clicking an action results in an error	"Please contact IT"	—
`ShowWelcomeScreen`	boolean	Welcome Screen	A welcome screen and feature explanation to show when the app is first opened	false	—
`FooterText`	string	Footer text	Shown at the bottom as footnote. Supports both text and Emoji. Markdown is supported for macOS Monterey and higher	—	—
`OpenAtLogin`	boolean	Automatically Support (non-PKG) at login	Disabled by default. Launch Support (non-PKG) automatically at login and keep it open (macOS 13 and higher). This setting is ignored if a legacy LaunchAgent is installed/active. Keep disabled if you don't want to open Support at login or use your own LaunchAgent	true	—
`InfoItemOne`	string	Info item 1st tile	Info item shown in the upper left corner	"ComputerName"
`InfoItemTwo`	string	Info item 2nd tile	Info item shown in the upper right corner	"MacOSVersion"
`InfoItemThree`	string	Info item 3rd tile	Info item shown in the second row left	"Uptime"
`InfoItemFour`	string	Info item 4th tile	Info item shown in the second row right	"Storage"
`InfoItemFive`	string	Info item 5th tile	Info item shown in the third row left	"Storage"
`InfoItemSix`	string	Info item 6th tile	Info item shown in the third row right	"Storage"
`UptimeDaysLimit`	integer	Maximum uptime in days	Days of uptime after which a notification badge is shown	0	—
`PasswordExpiryLimit`	integer	Maximum password expiry in days	Days until password expiry after which a notification badge is shown	0
`PasswordLabel`	string	Password item label	Alternative text label shown in the Password info item	"Mac Password"	—
`StorageLimit`	integer	Maximum used storage percentage	Percentage of storage after which a notification badge is shown	0	—
`FirstRowTitleLeft`	string	First Row Left: Title	The text shown in the button label	"Remote Support"	—
`FirstRowSubtitleLeft`	string	First Row Left: Subtitle	Subtitle text will appear under title when the user hovers over the button. Ignored if left empty.	—	—
`FirstRowTypeLeft`	string	First Row Left: Type	Type of link the item should open. Can be anything like screen sharing tools, company stores, file servers or core applications in your organization. App by default.	—
`FirstRowLinkLeft`	string	First Row Left: Link	The Bundle Identifier of the app, link, command or path to script Depends on: FirstRowTypeLeft	"com.apple.ScreenSharing"	—
`FirstRowSymbolLeft`	string	First Row Left: SF Symbol name	The SF Symbol shown in the button	"cursorarrow"	—
`FirstRowTitleMiddle`	string	First Row Middle: Title	The text shown in the button label	"Company Store"	—
`FirstRowSubtitleMiddle`	string	First Row Middle: Subtitle	Subtitle text will appear under title when the user hovers over the button. Ignored if left empty.	—	—
`FirstRowTypeMiddle`	string	First Row Middle: Type	Type of link the item should open. Can be anything like screen sharing tools, company stores, file servers or core applications in your organization. App by default.	—
`FirstRowLinkMiddle`	string	First Row Middle: Link	The Bundle Identifier of the app, link, command or path to script Depends on: FirstRowTypeRight	"com.apple.ScreenSharing"	—
`FirstRowSymbolMiddle`	string	First Row Middle: SF Symbol name	The SF Symbol shown in the button	"cart.fill"	—
`FirstRowTitleRight`	string	First Row Right: Title	The text shown in the button label.	"Company Store"	—
`FirstRowSubtitleRight`	string	First Row Right: Subtitle	Subtitle text will appear under title when the user hovers over the button. Ignored if left empty.	—	—
`FirstRowTypeRight`	string	First Row Right: Type	Type of link the item should open. Can be anything like screen sharing tools, company stores, file servers or core applications in your organization. App by default.	—
`FirstRowLinkRight`	string	First Row Right: Link	The Bundle Identifier of the app, link, command or path to script Depends on: FirstRowTypeRight	"com.apple.ScreenSharing"	—
`FirstRowSymbolRight`	string	First Row Right: SF Symbol name	The SF Symbol shown in the button.	"cart.fill"	—
`SecondRowTitleLeft`	string	Second Row Left: Title	The text shown in the button label.	"Support Ticket"	—
`SecondRowSubtitleLeft`	string	Second Row Left: Subtitle	Subtitle text will replace the title when the user hovers over the button. Ignored if left empty.	—	—
`SecondRowTypeLeft`	string	Second Row Left: Type	Type of link the item should open. Can be anything like screen sharing tools, company stores, file servers or core applications in your organization. URL by default.	—
`SecondRowLinkLeft`	string	Second Row Left: Link	The Bundle Identifier of the app, link, command or path to script. Depends on: SecondRowTypeLeft	"com.apple.ScreenSharing"	—
`SecondRowSymbolLeft`	string	Second Row Left: SF Symbol name	The SF Symbol shown in the button.	"ticket"	—
`SecondRowTitleMiddle`	string	Second Row Middle: Title	The text shown in the button label.	"Email"	—
`SecondRowSubtitleMiddle`	string	Second Row Middle: Subtitle	Subtitle text will replace the title when the user hovers over the button. Ignored if left empty.	—	—
`SecondRowTypeMiddle`	string	Second Row Middle: Type	Type of link the item should open. Can be anything like screen sharing tools, company stores, file servers or core applications in your organization. URL by default.	—
`SecondRowLinkMiddle`	string	Second Row Middle: Link	The Bundle Identifier of the app, link, command or path to script. Depends on: SecondRowTypeMiddle	"com.apple.ScreenSharing"	—
`SecondRowSymbolMiddle`	string	Second Row Middle: SF Symbol name	The SF Symbol shown in the button.	"envelope"	—
`SecondRowTitleRight`	string	Second Row Right: Title	The text shown in the button label.	"Phone"	—
`SecondRowSubtitleRight`	string	Second Row Right: Subtitle	Subtitle text will replace the title when the user hovers over the button. Ignored if left empty.	—	—
`SecondRowTypeRight`	string	Second Row Right: Type	Type of link the item should open. Can be anything like screen sharing tools, company stores, file servers or core applications in your organization. URL by default.	—
`SecondRowLinkRight`	string	Second Row Right: Link	The Bundle Identifier of the app, link, command or path to script. Depends on: SecondRowTypeRight	"com.apple.ScreenSharing"	—
`SecondRowSymbolRight`	string	Second Row Right: SF Symbol name	The SF Symbol shown in the button.	"phone"	—
`ExtensionTitleA`	string	Extension Title A	The text shown in the Extension.	—	—
`ExtensionSymbolA`	string	Extension SF Symbol A	The SF Symbol shown in the Extension.	—	—
`ExtensionTypeA`	string	Extension Link Type A	Type of link the Extension should open.	"App"
`ExtensionLinkA`	string	Extension Link A	The Bundle Identifier of the app, link, command or path to script.	—	—
`ExtensionTitleB`	string	Extension Title B	The text shown in the Extension.	—	—
`ExtensionSymbolB`	string	Extension SF Symbol B	The SF Symbol shown in the Extension.	—	—
`ExtensionTypeB`	string	Extension Link Type B	Type of link the Extension should open	"App"
`ExtensionLinkB`	string	Extension Link B	The Bundle Identifier of the app, link, command or path to script.	—	—
`HideMajorUpdates`	boolean	Hide Major macOS Updates / Upgrades	Ignore macOS major updates. This will prevent the menu bar icon and the macOS version info item from showing an available major update.	false	—
`UpdateText`	string	Update Text	Optional text to shown in the macOS Managed Updates popover to tell users about the updates	—	—
`HideFirstRowInfoItems`	boolean	Hide first row Info Items	Hide the first row with Info Items	—	—
`HideSecondRowInfoItems`	boolean	Hide second row Info Items	Hide the second row with Info Items	—	—
`HideThirdRowInfoItems`	boolean	Hide third row Info Items	Hide the third row with Info Items	—	—
`HideFirstRowButtons`	boolean	Hide first row configurable buttons	Hide the first row with configurable items	—	—
`HideSecondRowButtons`	boolean	Hide second row configurable buttons	Hide the second row with configurable items	—	—
`PasswordType`	string	Password type	Password expiry information source: Apple (local account or AD), Jamf Connect or Kerberos SSO Extension	—
`OnAppearAction`	string	On Appear Script/Command	Path to script script or command to be executed when the Support App is opened by clicking on the menu bar item.	—	—
`DisablePrivilegedHelperTool`	boolean	Enable or Disable Privileged Helper Tool	Option to enable or disable the Privileged Helper Tool. Re-enabling requires the reinstallation of the Support App.	—	—